La Raza Car ServicePrivacy Policy
Last updated: July 31, 2026
At La Raza Car Service we take the privacy of our users very seriously. This Privacy Policy describes what information we collect, how we use it, who we share it with, and what rights you have over it. By downloading and using the La Raza Car Service application, you agree to the terms described in this document.
1. Who We Are
La Raza Car Service is an on-demand transportation application that connects passengers with independent drivers. We operate as a technology intermediary platform and are not a public transportation company. The data controller is La Raza Car Service Corp, located at 8001 31ST Ave, East Elmhurst, New York, US 11370-1901. For any privacy-related inquiries you can write to us at info@larazacarserviceinc.com.
2. Information We Collect
We collect information when you create an account, request a ride, contact our support, or use any feature of the application. The data we process includes:
Identification Data
Full name, email address, phone number, profile photo, and, in the case of drivers, identity document number, driver's license and registered vehicle information.
Location Data
We collect your precise location in real time when the app is actively in use. This information is essential to connect you with a nearby driver, calculate routes, show estimated arrival time, and ensure ride safety. Background location collection only occurs when you have an active ride.
Payment Data
Credit or debit card data is securely processed by our certified payment gateway providers (PCI-DSS). La Raza Car Service does not store full card numbers on its servers. For cash payments no additional financial information is required.
Ride History
We keep a record of your past rides, including origin, destination, time, duration, fare charged and ratings given. This information lets you review your history and helps us improve the service.
Usage & Device Data
We collect technical information such as device model, operating system, app version, IP address and error diagnostic data. This allows us to identify and fix issues to provide you with a better experience.
Communications
If you communicate with our support team, leave ratings or file reports, we keep those conversations to follow up on your case and improve service quality.
3. How We Use Your Information
- Provide the transportation service: connect passengers with available drivers, calculate fares and process payments.
- Safety: verify driver identity, detect fraudulent or risky behavior, and respond to emergencies reported from the app.
- Communication: send you notifications about your ride status, important platform updates, and messages from the driver.
- User support: handle inquiries, complaints, and refund requests.
- Service improvement: analyze usage patterns to optimize routes, wait times and the overall experience.
- Legal compliance: respond to requests from competent authorities when required by law.
- Marketing (with your consent): send you promotions, discounts or news. You can revoke this consent at any time from the app settings.
4. Sharing Information with Third Parties
La Raza Car Service does not sell or rent your personal information. We only share it in the following cases:
- With the driver assigned to your ride: we share your name and pickup location only during the active trip.
- With service providers: companies that help us operate the platform (payment processors, map services, cloud infrastructure, error analytics). These providers may only use your information to provide us with the contracted services.
- By legal requirement: when a judicial, fiscal, or security authority requests it through a valid legal process.
- In case of emergency: if we detect a risk to a user's physical safety, we may share relevant information with emergency services.
- With your explicit consent: for any other use not covered by this policy.
5. App Permissions
To function correctly, La Raza Car Service requests the following permissions on your device:
| Permission | Why we need it |
|---|---|
| Precise location | Show you nearby drivers and map your ride route. |
| Background location | Only during active rides to ensure route tracking. |
| Camera | Upload a profile photo or driver documents during registration. |
| Push notifications | Inform you about your request status and driver arrival. |
| Internet access | Required for the general operation of the platform. |
| Storage | Save ride receipts and proof of payment locally. |
You can revoke any permission from your device settings. Note that some permissions are required for basic app functionality.
6. Data Retention
We retain your information while you have an active account with La Raza Car Service. If you request account deletion, we will erase your personal data within 30 business days, except information we must retain by legal obligation (for example, financial transaction records that tax laws require keeping for at least 5 years). Anonymized data that does not identify you may be retained indefinitely for statistical purposes.
7. Information Security
We apply technical and organizational measures to protect your information, including encryption in transit (TLS/HTTPS) and at rest, role-based access control, periodic security audits, and penetration testing. However, no system is 100% infallible. If you detect a vulnerability or unauthorized use of your account, contact us immediately at info@larazacarserviceinc.com.
8. Your Rights
Depending on applicable law in your country, you may exercise the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Deletion: request that we delete your account and personal data.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing of your data for marketing or statistical analysis purposes.
- Withdrawal of consent: withdraw any consent you have given at any time.
To exercise any of these rights, write to us at info@larazacarserviceinc.com stating your request. We will respond within a maximum of 15 business days.
9. Minors
La Raza Car Service is not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has created an account without parental or guardian consent, we will immediately delete that account and its data. If you are a parent or guardian and believe your child has registered an account, contact us at info@larazacarserviceinc.com.
10. International Transfers
Some of our service providers (such as cloud infrastructure or data analytics) may process information on servers located outside your country. We ensure that such transfers have adequate safeguards, such as standard contractual clauses or recognized data protection certifications.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, applicable law, or app features. When we make material changes, we will notify you via push notification or a prominent notice in the app before the changes take effect. The date of the last update will always be shown at the top of this document.
12. Contact
If you have questions, concerns or requests related to this policy or the processing of your personal data, you can contact us through the following channels:
La Raza Car Service Corp.
Privacy email: info@larazacarserviceinc.com
Security email: info@larazacarserviceinc.com
Office hours: Monday to Friday, 8:00 a.m. – 6:00 p.m.